Our Support and Service

When we designed our Neighborhood and Community sites we wanted them to be intuitive and easy to use - both for members and administrators.

This has been and continues to be a core goal of all the enhancements we make. Our support goals are similarly oriented.

When we complete your site, we will take time to train you so that you are comfortable using the administration area and tools.

If you run into problems, we are have a number of mechanisms to support you

• Extensive on-line help for Administrators and also for Users
• "how-to" flash movie clips that actually show you how to use the system
• 24/7 On-line HELP DESK system where you can submit trouble tickets and monitor the progress of your issue
• And finally, we are usually very accessible via telephone of you ever need personal assistance.

Our goal is to help you make your site a success.

Fast Start Service - Included with our PREMIUM service

Our Neighborhood sites are flexible tools, ready to use - but they do require some initial effort from the Sponsor to add-in local information, links, documents, news and so on.

We have seen that the Community responds much more favorably to websites that contain personalized, community specific information. It really gives residents a sense of "connectedness" (to each other, the sponsor, and the community).

Our FAST-STARTpack service is a one-time service of up to 4 hours professional Virtual Assistant Services.

The goal of this service is to provide a LOCALIZATION service for you - to add in the local information you need to rapidly prepare your site for launch.

This service is defined as follows:

• You will be provided with up to 4 hours of Localization Services provided by our virtual Assistant (a real person)
• Your Assistant will schedule a call with you for a 20-30 minute telephone briefing, where you discuss the local information (and their sources) you want added to the site.
• Your Virtual Assistant will "localize" your site on your behalf and perform the following actions for you:
  
  
  • Research and create 2-3 News articles that are community specific based on pre-existing articles in local news media
  • Create forums and make them more specific to local needs based on discussions with sponsor. For example, locate entertainment establishments and restaurants and place them in the “where to go-what to do” forums.
  • Research and create community specific categories such as local schools, community centers, and city government websites.
  • Create categories for all community HOA documents, including landscaping requests, architectural guidelines, request forms, and charters.
  • Initial uploading of 2-3 photo albums from community events-these images can be provided by the client, or if the client does not have photos, create some “generic” community photos taken from the community newspaper website or some other source
  • Upload up to 20 real estate listings that the client must provide
  • Create one month of events that will be coordinated with the launch of the website
    

Total time allocated for these tasks: 3-4 hours.

Virtual Assistant - Included with PREMIUM service

Our Neighborhood sites are very easy to use, and because they are an interactive resource for members, the administration of the site should be a minimal task taking just a few hours each month.

However, we understand the work pressures of being a Realtor!

Our Virtual Assistant service provides you with an Assistant who will free you from the day to day management and update of your site.

The goal of this service is to manage and coordinate your Neighborhood web site on your behalf.

This service is defined as follows:

• You will have a named virtual Assistant (a real person)
• Your Assistant will schedule a call with you once a month for a 20-30 minute telephone briefing, where you discuss the news and information you want added to the site. News and Information must be sent to us prior to this call at any time, but there will be a scheduled monthly review each month.
• Your Virtual Assistant will manage your site on your behalf and perform the following actions for you:
  
  
  • Receive news and other information from you, the Client, via email
  • Create and send an HTML email newsletter each month based on content and direction provided by you, the Client
  • Receive, review and post Photos, Documents, News and Links submitted by registered members of your site
  • Provide ad-hoc support and problem resolution to all members of your website
  • Manage the admin@.... email address for your site
  • Handle any operational issues and questions submitted by email from your registered members
  • Moderate forums set up any new forums as required
  • Moderate classified ads and manage categories as required
  • Moderate and post photos to the Photo Gallery
  • Upload and categorize your links and documents for the library and download areas
  • Change the poll / survey according to your wishes

Total time allocated for these tasks: 2-3 hours per month

Please Note: Technical support and the HELP DESK is already provided to you as part of our basic service package!